I moved to MediaTemple a few months ago on the promise of great service and an upcoming grid server product that was supposed to blow everything else out of the water.

Instead, it just blows.

It’s had multiple outages, some ephemeral, some lasting for significant fractions of an hour - like today’s. See also this almost comical account: we found a bug. Another bug! Yet another bug!

Now my control panel is down for “maintenance:”

mt-grid-down.jpg

Even now, this afternoon (4:20 PST), access to my blog, email, associated sites, and services is intermittent and slow. Not impressive. Not impressive at all.

I feel for the techs behind the service - I’ve been there, in that nasty, awful place where things just keep horribly going wrong. But the bottom line is: it needs to work, and it needs to work now.

MT better fix this soon or there will soon be many recent ex-MT clients.

. . .
. . .

Perhaps only a language geek like me appreciates it, but I love the idiocy of the error message above.

First of all, is there an actual error, or is maintenance being conducted? We all know the answer, but the error message is attempting to suggest the opposite. Secondly, is the control panel unavailable for use due to maintenance … or unavailable to be maintained? Again, the answer is obvious, but the wording is ridiculous.

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15 Responses to “MediaTemple GridServer is a disaster”  

  1. 1 Bill

    Yes, what a disaster. I’m another sucker that jumped on board. Constant problems for the past month. Now the CP is out, although they’re posting updates about http outages every 30 mins or so. More problems with the BlueArc. https://ac.mediatemple.net/incident/detail.mt?key=WdvU5Xdp1f

    Whatever. I can’t do this to my clients. Planning on moving to a DV server on myriadnetwork.

  2. 2 Bill

    Hey John - My control panel just came back up.

  3. 3 John Koetsier

    Mine too. I’m not really psychologically ready to start looking for a new hosting provider yet, but may have to. Yay.

  4. 4 Bill

    Goody. I’m giving them to the end of the week. I’ve begun taking pills to get psychologically ready ;)

  5. 5 prozeco

    Hi all,

    I’m using a DNS provider for my domain name and email. This one never sucked so far. I CNAME my domain to mediatemple at the moment, so whenever there is a downtime, I simply change the CNAME to a backup host. Happens within 5 minutes. And no impact on email.

    ~pro

  6. 6 Ross

    If you guys are looking for new web hosts you might want to look over at www.webhostingtalk.com as I believe it is about that time for people.

    My take on the Media Temple situation:
    http://www.thehostguru.com/2006/11/29/the-grid-is-fallingthe-grid-is-falling/

    Ross
    - http://www.thehostguru.com

  7. 7 Paulius

    Yes it’s time for us lab rats to look for something else. I can’t take it to see my sites down every day on (gs) servers. I talk to customer service supervisor “Andrew” two times and he said “there is no guaranty that in next few months we will have a stable hosting”. 1-2 days having a problems I think I could live, but 6 weeks is disaster. I was hoping that they will get on track, but they are not even close. So if you consider waiting and hoping each day that its not gonna happen again I will wish you a happy new year :-)
    I’m moving out from mediatemple hosting. I’m not a lab rat I am a customer who needs a hosting. What is ironic that they have this new title on the home page “The last hosting plan you’ll ever need.” I think its true I will never going to need mediatemple service again. Dammit they are so right! I should notice this before.

  8. 8 Geoff

    I tried to read your post earlier today and got this error:

    Error establishing a database connection

    This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at internal-db.s1352.gridserver.com. This could mean your host’s database server is down.

    Ironic?

  9. 9 John Koetsier

    Arggghhhh! Very ironic.

    Well, you can take my word for it that the user/pswd info in wp-config is correct - and if fact has not changed recently. Which means, of course, that the db server on the grid that is handling my insignificant little corner of cyberspace is being bitchy again.

    Which means, yes, that MT gridserver has very definite and persistent issues.

  10. 10 Dan
  11. 11 Dan
  1. 1 MediaTemple does the right thing at Sparkplug 9 >> bizhack
  2. 2 MediaTemple: starting to rock again at Sparkplug 9 >> bizhack
  3. 3 + mzungu’s weblog + » ein schneller V-Server Vergleich
  4. 4 MediaTemple GridServer v. 2.0 at Sparkplug 9 >> bizhack

Comments are disabled as this is now an archive site. All new comments and new posts available on Sparkplug 9.

Comments are disabled as this is now an archive site. All new comments and new posts available on Sparkplug 9.


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Welcome to my old site. I'm John Koetsier, and you're in the wrong place.

I'd really, really like to welcome you to my new site at Sparkplug 9.

It has all the great stuff from this site, plus an updated look, and all my recent posts. Thanks!



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