I’ve posted a few critical stories regarding MediaTemple’s new grid server product lately.

MediaTemple GridServer is a disaster
MediaTemple GridServer is buggy
bizhack now on media temple grid server

But I’m happy to be able to post good news: now MT is doing the right thing. I just got this email:

Dear John,
Our records indicate that you recently opened […]

Thomas Hawk just bought a Mac after 18 years of wandering about in the valley of the shadow of Windows.
Here’s what he has to say:

I never in a million years would have thought that the design of a laptop would ever matter to me at all. It’s not about the aesthetics of a machine. It’s […]

I love the way some companies’ emailers talk.
(Check the “to” field.)
Reminds me of Monty Python.
Tags: monty python, email, suppressed, john koetsier

I moved to MediaTemple a few months ago on the promise of great service and an upcoming grid server product that was supposed to blow everything else out of the water.
Instead, it just blows.
It’s had multiple outages, some ephemeral, some lasting for significant fractions of an hour - like today’s. See also this almost comical […]

This is the (cough, ahem) Web 2.0 Journal story on the “habits of highly effective web 2.0 sites.” One habit, of course, is ease of use.
Note the part with actual content, which I’ve highlighted in yellow:

Not very simple, or clean, or user-focused. Apparently, web 2.0 is 90% advertising and interface.
(Of course, Dion Hinchcliffe probably has […]

We’ve all been on the phone to the cable/satellite/electric company, furiously navigating endless voice menus, endlessly pressing 0 for a real live human being.
When is automation a good customer service strategy? That’s the question Leo Bottary, a Hill & Knowlton VP, asked today.
Since I hate to write (or do) something and only use it […]

Take a peek at this 45-second movie of parents surprising their kids with a Wii console:

Wouldn’t you want that kind of reaction for your product? I know I do. Kids screaming your name? Wow.
(On a personal note: as a parent, this is the one console I might buy … because Wii gameplay is social and […]

Yesterday I met Joe Laudenbach, a Bellingham, WA realtor who is wondering how blogging might be something he could use in his business. As I prepped for the meeting, I jotted down some thoughts on how blogging will fit into his business.
Note: my goal was not to get him blogging, but to give him information […]

PhotoStamps is a cool company that makes wonderful custom stamps with pix of your kid, your dog, or your college on them, but if they keep spamming me I am tempted to go postal on them:

They’ve now sent me 7 identical emails today. Not extremely clueful.
Tags: spam, photostamps, john koetsier, bizhack […]

Been surfing the last hour or so listening to Jason Calacanis’ goodbye podcast - a little mix of reflection, sentiment, prognostication, consulting.
What a cool way to leave a job.
BTW, good advice to the poor founder of Gizbuzz, who sent a voice email to Jason kind of complaining about working hard blogging and not getting results. […]